ExpressExtension Support

How does Express Guarantee work?

As an experienced e-file provider, our team is confident in its ability to ensure a successful extension filing for you. This is achieved through comprehensive audit checks, which minimize the chances of errors in your form before it is transmitted to the IRS.

If the IRS rejects your extension form due to a duplicate return, our Express Guarantee ensures that you will receive a 100% refund on your filing fee. For tax professionals and bulk filers, the reimbursement will be added as a credit to the ExpressExtension account.

Here’s how it works:

Once your extension is transmitted to the IRS through ExpressExtension, if it is rejected because another extension has already been filed for this EIN, your filing fee will be refunded under our Express Guarantee refund policy.

Note: The Express Guarantee does not apply if you choose our package pricing (single form 4868 & 7004, or 7004 & 4868, or 4868 & 8868) or if you use prepaid credits.

Refund Policy

• This Express Guarantee refund policy applies only to duplicate filings for Form 7004 and Form 4868.

• If the IRS rejects your forms due to other errors, this refund policy will not apply. Instead, you can correct the errors and retransmit them to the IRS at no extra cost.

• Your refund will be processed automatically and will typically appear on your credit card statement within approximately 3 business days.

• For security reasons, we will refund the same credit card used for the original purchase.

• If you filed the return using a prepaid card, the refund will be credited to your bank account. No refund will be issued to a credit card.

• Once you claim the refund, you cannot update or retransmit the original return.

• The Express Guarantee does not apply to prepaid credits.

• The Express Guarantee does not apply to partial refunds for package pricing forms.