ExpressExtension Support

How long does it take to process my refund under the Express Guarantee?

We are confident in the acceptance of your IRS extension Form 7004 when you e-file with us. Sometimes, your return may not be accepted on the first attempt. If this happens, our team will work with you to resolve any errors and ensure acceptance.

If the IRS rejects your return as a duplicate filing, with error codes [F7004-011-03] or [R0000-902-01], we will issue a full 100% refund according to the following terms:

• Your refund is automatic. It typically takes about three business days for the refund to appear on your credit card.

• Refunds will be issued to the same credit card used to pay the processing fee for your security.

• If you use a prepaid card, the refund will be credited to your bank account. No funds will be refunded to your prepaid card.

Note: The Express Guarantee does not apply to packages that include both Form 4868 and Form 7004. If you have selected a package pricing option and e-filed both forms and one form is rejected as a duplicate filing, you are not eligible for a partial refund under the Express Guarantee refund policy.