ExpressExtension Support

[E-File Error Code R0000-500-01] How do I resolve it?

IRS Error Code [R0000-500-01]:

Rejection Message: The primary taxpayer’s name or SSN listed on the return is either incorrect or doesn't match what's in the IRS or the SSA's database. Check if the primary filer's SSN/ITIN or name is correct.

What does it mean: The IRS rejected the request for an extension because either the primary taxpayer's name or Social Security Number (SSN) in the return does not match with the IRS records.

Resolution: Check if the primary taxpayer’s name and SSN listed on the return is correct. If not, correct the information and re-transmit the extension.

Few tips to cross-verify whether you have provided the correct name:

• If you have two last names enter both the names with space in between.
• If the individual has hyphenated the last name, ensure that a hyphen (-) is included between the names.
• If there was a change in the individual's name, the same is to be updated with the Social Security Administration (SSA) before re-transmitting the return.

Here's how you correct the primary taxpayer’s name or SSN in your return:

1. Log in to your account.
2. On the dashboard, under Personal Extensions - Form 4868, identify the rejected return. Then, click the Rejected by the IRS button found against it.
3. On the errors page, click the Fix Me button against the error code R0000-500-01.
4. You'll land in the Taxpayer's Basic information page
5. Under Primary Taxpayer Information, correct the incorrect information.
6. Click the Transmit button to re-transmit your return to the IRS at no additional cost.

We'll keep you informed on the status of the return once we hear back from the IRS.