ExpressExtension Support

[E-File Error Code R0000-503-02] How do I resolve it?

IRS Error Code [R0000-503-02]:

'SpouseSSN' and the 'SpouseNameControlTxt' in the Return Header must match the e-file database for an individual return.

Rejection Message:

The spouse's name or SSN listed on the return doesn't match the IRS records or the SSA's database. Check if the spouse's SSN/ITIN or name is correct.

What does it mean?

The IRS rejected the request for the extension because either the spouse's name or Social Security Number (SSN) in the return does not match the IRS records.

Resolution:

Check if the spouse’s name and SSN listed on the return are correct. If not, correct the information and re-transmit the extension.

• If you have two last names, enter both names with a space in between.

• If the individual has hyphenated the last name, ensure that a hyphen (-) is included between the names.

• If there was a change in the individual's name, ensure that it is updated with the Social Security Administration (SSA) before re-transmitting the return.

Steps to Correct the Spouse’s Name or SSN in Your Return

Step 1: Sign in to your account.

Step 2: On the dashboard, under Personal Extensions - Form 4868, locate the rejected return and click "Rejected by the IRS" next to it.

Step 3: On the Errors page, find Error Code R0000-503-02 and click "Fix Me".

Step 4: You will be redirected to the Taxpayer Information page.

Step 5: Under Spouse Information, review and correct the name or SSN to match IRS records.

Step 6: Click "Transmit" to re-submit your return to the IRS at no additional cost.

We will notify you once the IRS processes your return.